Privacy Policy

We at Compass Services know that privacy is a major concern of visitors to our website (“Site”). This policy describes the personal information we collect on our Site, in our corporate offices, and in the independently owned and operated franchised offices operating under the Compass name, how we, and when we and our franchisees share it with third parties.

By using this Site or by engaging a corporate or franchised office to provide services to you, you agree to this Privacy Policy and the Terms and Conditions governing its use. If you have questions, comments or concerns about our Privacy Policy, please contact us at info@compasscounsellingandmediation.ca

The Compass Services name, design, logos and related marks are registered trademarks of Compass Services. Compass Services. offices are owned and operated either by Compass Services. This Site is presented by Compass Services. Compass Services. assumes no responsibility or liability for the privacy practices of our franchisees in their handling of your personal information they collect from you online or offline.

Personal Information is defined as “information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.” In other words, it is information particular to an individual that would allow him or her to be identified. This would include your name, residential address, e-mail address(es), telephone number, and personal financial information.  

Compass Services collect personal information in order to facilitate the services that are offered through our network of franchisees and our corporately-owned offices to our respective clients. Personal Information to a variety of uses, which may include invoicing client accounts as appropriate; communicating information and offers to clients; to better understand, analyze, and respond to our clients’ needs and preferences, and to subsequently develop, enhance, and/or provide products and services to meet those needs.

We try to ensure that you understand how Compass Services use your Personal Information. One of the ways this is done is by obtaining your consent. Consent may be either express or implied. Express consent is given when we specifically ask you if it acceptable to you that we gather certain information and you explicitly agree that it is. Implied consent occurs when you provide information that may be Personal Information without objection. As we obtain only the information necessary to assist you with the transaction you require, we operate under the understanding that you have agreed to provide us with this Personal Information voluntarily and with knowledge of this Policy whenever you do so.

We will retain your Personal Information for as long as we provide or may potentially provide services to you. When your Personal Information is no longer necessary to Compass Services for the purposes described in this Policy, it will be destroyed, erased, or de-personalized. The only exception to this will be where we may be required to keep or provide your Personal Information as a result of legislation, as required by law or government regulation, or due to a court order.

Your Personal information is not given, rented, or sold to any third party for any reason. It may be combined with other Personal Information collected by Compass Services., its affiliates or franchisees to provide aggregate statistical information about clients’ service usage preferences, but at no time will your Personal Information be shared with any other parties that might be involved in this aggregate collection of Information

Like most websites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site. Our website does not use cookies or web beacons.

Compass Services will advise you on request about what Personal Information about you that we have collected, as well as how it has or will be used. If you provide a written request for this information, we will provide it to you within a reasonable time following confirmation of your identity and may charge a reasonable cost (e.g. photocopying, mail charges) to the individual making the request. We will inform you whether or not we hold Personal Information about you and, when possible, the source of the Information, its use, and any parties to whom it may have been disclosed. You may be required to provide sufficient proof of your identity at this time to ensure the safety and security of the Information we hold and that it is provided to individuals in accordance with this Policy. Compass Services reserves the right to decline to provide access to Personal Information where the information requested would disclose: Personal Information of another individual or of a deceased individual; is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; does not exist, is not held, or cannot be found by RCGA; could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions. Compass Services will not respond to repetitious or vexatious requests for access.

Compass Services operates secure data networks protected by industry standard firewall and password protected systems and maintains physical, electronic and procedural safeguards to guard the integrity and privacy of these servers and of your Personal Information. Although we can’t guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.

We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing personal information. Be sure to check this page periodically for updates.

Compass Services controls and operates this Site in Canada. Our online privacy practices are governed by the laws of Canada and Alberta, which may differ from privacy laws in your province, state or home country. By submitting your personal information to this Site or to a Compass Services, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with Canadian federal and Ontario law and with this Privacy Policy.

If you have any questions regarding our Privacy Policy, please contact us by sending an email info@compasscounsellingandmediation